Purpose of Policy
NVS CA LLC, a California Limited Liability Company (“Company,” “We,” “Us,” or “Our”) is committed to respecting the privacy rights associated with users of the Company’s internet website located at www.enjoyecue.com (the “Site”).
This Privacy Policy has been created to describe how your personal information is collected, used, and shared when you visit or make a purchase from the Site.
By using or accessing the Site, you explicitly agree to be bound by this Privacy Policy. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY YOU MAY NOT ACCESS OR OTHERWISE USE OUR SITE OR PARTICIPATE IN OUR SERVICES.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
NON-PERSONAL OR AGGREGATE INFORMATION THAT WE COLLECT
When you access the Site, We may automatically collect non-personally identifiable information from you, such as IP host address, web pages viewed, browser type, operating system, referring service, search information, device type, page views, usage and browsing habits on the Site and similar data. We may also aggregate demographic information collected from Our users (such as the number of users in a particular geographical location) in a manner which does not identify any one individual. We may also aggregate information collected offline in connection with the Site, obtain non-personally identifiable information from third party sources and develop aggregate information by anonymizing previously collected personally identifiable information.
It is possible at times when collecting non-personally identifiable information through automatic means that We may unintentionally collect or receive personally identifiable information that is mixed in with the non-personally identifiable information. While We will make reasonable efforts to prevent such incidental data collection, the possibility still exists. If you believe that We have inadvertently collected your personal information, please notify Us at info@enjoycue.com.
COOKIES AND SIMILAR TECHNOLOGIES
“Cookies” are pieces of information that may be placed on your computer by a service for the purpose of facilitating and enhancing your communication and interaction with that service. Many services use cookies for these purposes. We may use cookies (and similar items such as clear gifs, web beacons, tags, etc.) on the Site to customize your visit and for other purposes to make your visit more convenient or to enable Us to enhance the Site. We may also use and place cookies (and similar items) on your computer from Our third party service providers in connection with the Site, such as an analytics provider that helps Us manage and analyze Site usage. In addition, Our advertisers and business partners may set cookies and similar items on your computer when you use the Site. You may stop or restrict the placement of cookies on your computer or flush them from your browser by adjusting your web browser preferences, in which case you may still use the Site, but it may interfere with some of its functionality. Cookies and similar items are not used by Us to automatically retrieve personally identifiable information from your computer without your knowledge.
If you delete your cookies, change browsers or use a different cookie, Our cookie (or an opt-out cookie) may no longer work and you will have to reinput (or opt-out) again.
ANALYTICS AND CONVERSION TRACKING
We may use analytics services that use cookies, javascript and similar technologies to help Us analyze how users use the Site. The information generated by these services about your use of the Site (including your IP address or a truncated version of your IP address) is transmitted to and stored by analytics service providers on their servers. Those service providers will use this information for the purpose of evaluating your, and other users’, use of the Site, compiling reports for Us on website activity and providing other services relating to website activity and Internet usage.
We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about Our users’ browsing actions and patterns, and does not identify any individual.
HOW DO WE USE YOUR PERSONAL INFORMATION?
Where applicable, we use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- We may disclose personally identifiable information as required by law or legal process.
- We may disclose personally identifiable information to investigate suspected fraud, harassment or other violations of any law, rule or regulation, or the terms or policies for Our services or Our sponsors.
- We may transfer your personally identifiable information in connection with the sale or merger or change of control of the Company or the division responsible for the services with which your personally identifiable information is associated.
- We may share your personally identifiable information with an affiliate of the Company who is in the same corporate family as Us as long as their privacy practices are substantially similar to ours.
Non-personally identifiable or aggregate information may be used by Us for any purposes permitted by law and may be shared with any number of parties, provided that such information shall not specifically identify you.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
SECURITY
The security of your personally identifiable information is very important to Us. When We collect your personally identifiable information online, We use reasonable efforts to protect it from unauthorized access. However, due to the inherent open nature of the Internet, We cannot guarantee that your personally identifiable information will be completely free from unauthorized access by third parties such as hackers and your use of Our Site demonstrates your assumption of this risk. We have put in place reasonable physical, electronic, and managerial procedures to safeguard the information We collect. Only those employees who need access to your information in order to perform their duties are authorized to have access to your personally identifiable information. For more information on protecting your privacy, please visit www.ftc.gov/privacy.
YOUR RIGHTS
If you are a U.S. resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
COMMUNICATIONS
By providing your contact information to Us (including, without limitation, your email address, physical address, and phone number) (collectively the “Channels”) to Us, you expressly consent to receive communications from Us. We may use the Channels to communicate with you, to send information that you have requested or to send information about other products or services developed or provided by Us or Our business partners, provided that, We will not give your contact information to another party to promote their products or services directly to you without your consent or as set forth in this Privacy Policy.
By using the Site, you expressly consent to receive in-product communications from Us (including, without limitation, push notifications).
By providing your phone number to Us, you expressly consent to receive phone calls and/or text messages from Us. We will not give your phone number to another party to promote their products or services directly to you without your consent or as set forth in this Privacy Policy.
Any phone calls and/or text messages delivered to your phone or device may cause you to incur extra data, text messaging, or other charges from your wireless carrier. MESSAGE AND DATA RATES MAY APPLY. You are solely responsible for any carrier charges incurred as a result of phone and/or text communications from Us.
Any communication or material you transmit to Us by email or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and nonproprietary. Except to the extent expressly covered by this Privacy Policy, anything you transmit or post may be used by Us for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, you expressly agree that We are free to use any ideas, concepts, know-how, or techniques contained in any communication you send to Us, as well as any data developed using the content of such communication, without compensation and for any purpose whatsoever, including but not limited to, developing, manufacturing and marketing products and services using such information.
YOUR DISCLOSURES IN BLOGS AND OTHER SOCIAL MEDIA:
You should be aware that personally identifiable information which you voluntarily include and transmit online on the Site or in a publicly accessible blog, chat room, social media platform, or otherwise online, or that you share in an open forum such as an in-person panel or survey, may be viewed and used by others without any restrictions. We are unable to control such uses of your personally identifiable information, and by using the Site or any other online services you assume the risk that the personally identifiable information provided by you may be viewed and used by third parties for any number of purposes.
If you login to the Site through your Facebook account, connect to a third party service such as Facebook or Twitter through an icon or link on the Site, or otherwise link your account with a third party service, We may share the contents of your post and associated information (such as your user name, the fact that your connection originated from the Site, and other relevant usage and diagnostic information) with such third party. With your one-time consent, We may also send information about the content you watch and your activities on the Site to such third parties. Once such information is shared, the use of your information will be subject to that service's privacy policy and this Privacy Policy will not apply.
NO RIGHTS OF THIRD PARTIES
This Privacy Policy does not create rights enforceable by third parties, nor does it require disclosure of any personal information relating to users of the Site.
SITE TERMS OF USE
Use of this Site is governed by, and subject to, the Terms and Conditions of Use located at www.enjoycue.com (the “Terms”). This Privacy Policy is incorporated into the Terms. Your use, or access, of the Site constitutes your agreement to be bound by these provisions. IF YOU DO NOT AGREE TO THE TERMS AND THIS PRIVACY POLICY YOU MAY NOT ACCESS OR OTHERWISE USE THE SITE.
SERVERS:
Our servers are maintained in the United States and / or Canada. By using the Site, you freely and specifically give Us your consent to export your personally identifiable information to the United States and to store and use it in the United States as specified in this Privacy Policy. You understand that data stored in the United States and / or Canada may be subject to lawful requests by the courts or law enforcement authorities in the United States.
GOVERNING LAW
This Privacy Policy and Our legal obligations hereunder are subject to the laws of the State of California regardless of your location. You hereby consent to the exclusive jurisdiction of and venue in the courts located in the State of California, County of Sonoma, in all disputes arising out of or relating to the Sites.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
MINORS
The Site is not intended for individuals under the age of 19. Our terms and conditions of use require that access to the Site is limited to persons age 21 or older. If we have reason to believe that information is being provided by a person under the age of 21, we will not collect the information.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@enjoycue.com.